HASH By Harshitha Pragathi

Refund & Return Policy

Cancellation Policy

Accepting cancellations and exchanges is a critical part of being a responsible brand.

Under this policy:

  • Cancellations will be considered only if the request is made within 12 hours of placing an order.
  • Refunds will be done within 7-10 working days for online payments done through the Credit/Debit/Net banking facility.
  • 7-10 working days taken to process the refund and credit the amount to the customer’s bank account.

DELIVERY

  • Items will be sent to the address provided by you on the website. Make sure that you recheck the address before you confirm the order so as to avoid incorrect delivery.
  • We prefer to deliver to office or residence addresses. We do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

RETURN/EXCHANGE POLICY

  1. All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email customer care at
    [email protected] for the Return procedure within 24 hours of delivery. The decision to accept
    returns rest solely with the Team HASH.
  2. Once the products are shipped no returns will be accepted unless the above-mentioned details stand true.
  3. If the product is disliked by the customer it is not eligible for exchange.
  4. The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact colour. Sometimes the colours may look different due to the temperature of your monitor and/or device settings.
  5. Please ensure to return the product within seven days from the date on which your order was delivered and couriered to the following address: 14/6, 29th cross street, Indra Nagar, Adyar, Chennai – 600020
  6. Kindly note that this is a non-negotiable policy.
  7. Once the Hash team decides to accept the request, It shall take a week’s time to refund or exchange.
  8. Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange requests shall not be entertained.
  9. The type of information we may collect from you includes: Your Name,  Address,  Phone Number,  Email Address
  10. The information you provide us will be secure and will not be shared with any third party without your explicit consent.
  11. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.
  12. For any queries on the above said please reach out to us and we will be happy to assist you.
  13. Kindly note the quickest way to contact us is via email: [email protected] You can also reach out to us via phone +91 87543 27078
  14. We are a small team that is sometimes busy attending to the tailors or assisting the packaging team. So please bear with us if we take a little longer to respond.
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